At Weir’s, we want you to be happy with everything you buy from us. If you are not completely satisfied with your purchase, please return it in original condition for a prompt exchange or refund.
- Regular priced items in new condition may be returned or exchanged within 30 days after delivery or pick-up.
- Outlet Furniture (except for Outlet Mattress and/or Box Springs), Factory Closeouts, or One-Time Purchases in new condition may be returned or exchanged within 10 days of delivery or pick-up.
- Clearance, As-Is, and all merchandise that has been marked down is INELIGIBLE for return. See mattress return policy below.
- Sanitized Mattresses and/or Box Springs, Outlet Mattresses and/or Box Springs, Mattress Protectors, Pillows or Adjustable Bases are final sale and are INELIGIBLE for return.
- A 50% fee will be accessed for custom ordered merchandise.
- If you need our delivery team to pick-up items for return, a return pick-up fee will be applied, ranging between $99-$149, depending upon your location.
- Refunds will be issued in the same method as original payment, except for check and cash. If the original payment was made with a check or cash, we will mail a check to you. Refund processing time for credit or debit payments is dependent on the credit card company, and may take up to 2 weeks.
Mattress 30-day Comfort Guarantee:
We offer a 30-day comfort guarantee for all regular price mattresses and/or box springs. If you are not completely satisfied with your mattress and/or box springs, just return it within 30 days for a refund or exchange. 30-day comfort guarantee EXCLUDES: adjustable bases, Outlet Mattresses, pillows and mattress protectors. A $49 sanitation fee will apply to each returned mattress or mattress & box spring set. If a pick-up by our delivery team is needed, a return pick-up charge will also be applied, ranging between $99-$149, depending upon your location.
For additional questions or more information, please call:
CUSTOMER SERVICE
10 AM – 6 PM Monday-Saturday
(214) 522-3780
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